IT Empire Private Limited Faisalabad is hiring a motivated and hardworking Customer Support Intern to be a part of its team. This internship program will last for one to two years. It is designed for candidates who want to gain practical experience in customer communication, problem solving, support opportunities, etc.
During the internship, the selected candidates will get the opportunity to work with the support team, will get the opportunity to communicate with different customers through different channels and will be taught to handle customer queries and service related concerns professionally. The candidate will work with strong performance professionalism and commitment during the internship. They can be considered for full-time employment opportunities.
The Customer Support Team will respond to customer inquiries through phone, email, chat and other communication channels. This role will involve assisting customers with questions related to their products and services. Identify and resolve common issues and escalate complex concerns to the relevant department when necessary.
Maintain a high level of internal customer engagement. Follow company policies and customer service and collaborate with team members to provide a positive customer experience.
Candidate should have Bachelor’s degree in IT, Computer Science, Software Engineering, Information Systems or related field. Fresh graduates are encouraged to apply and preference will be given to them. Strong communication and personal skills. Basic computer knowledge. Problem solving skills. Total attention and positive attitude are important for this position. Familiarity with customer support tools will be an additional advantage.
Internship Details: